Question 1

Mobile Phones in Class

Accepted Answer

Cell Phone Policy   At Sweat & Tonic, we recognize the role of mobile devices in everyday life while maintaining a respectful and distraction-free environment during classes. 
We encourage airplane mode or completely turn off your phone during class as many classes start and end in Savasana. Phones must be silenced, not vibrate and screens darkened to avoid interruptions, with texting and calls being strictly prohibited.
Between classes, selfies and videos are encouraged to promote the Sweat & Tonic brand, but participant consent must always be obtained, and privacy respected. Studios may choose to enforce a no-phone policy at their discretion, so please confirm specific guidelines with your studio.

Question 2

Data Safety for Peace of Mind

Accepted Answer

Data Security & Privacy   Protecting your data, privacy, and accessibility is our top priority—as well as the priority of the software we trust, Mindbody. Mindbody secures your information at every level, with a cybersecurity program aligned with CIS CSC and the NIST Cybersecurity Framework. Additionally, Mindbody is HITRUST CSF and PCI DSS Level 1 certified, ensuring the highest standards of data protection.

Question 3

Member Info and Memberships

Accepted Answer

Most memberships have a minimum term and then require 30days notice unless a term was specified at time of sale. Please check at time of purchase.

• Each Sweat & Tonic is independently owned and operated. Memberships are valid at purchase location only. 
 • Memberships, including prepaid or Multi-Class Packs are non-transferrable between locations. 
 • Autopay and Prepaid Memberships provide a max of one class per day waitlisted or attended, on studio operation days. 
 • A $10 no-show fee can be payable if reservations are not cancelled within 6 hours of a class. 
 • Please refer to our waitlist & cancellation policy for classes and our booking policies.
 • Memberships typically require 30days notice to cancel unless there is a minimum term
 • Memberships and class packs are non-refundable but sometimes ARE transferrable to another person.

Question 4

Child Minding - Pregnancy -  Dress Code

Accepted Answer

Childminding & Studio Policy   We do not offer childminding services, and children cannot be left unattended at our studios or accompany members into the studio unless for a designated workshop that includes children.

Pregnancy   For safety reasons, pregnant women are not permitted in the Infrared Heat.

Dress Code   Appropriate attire must be worn in all classes, as determined by the studio owner. This includes a top & bottoms for men and women. Please use deodorant for everyone happiness. If you have any questions about suitable clothing, please reach out to your studio for guidance.

Question 5

Waitlists & Cancellation Policies for classes

Accepted Answer

We strive to maintain an efficient and fair waitlist system to accommodate as many clients as possible. Please take note of the following guidelines regarding our waitlist policy:
1. Treat Waitlisted Classes as Confirmed Reservations – When you join a waitlist, consider yourself already registered. Be prepared for last-minute availability, as spots often open quickly, especially overnight.
2. Responsibility to Manage Your Waitlist Status – If you’re unable to attend, please remove your name from the waitlist before being moved into the class. You can easily manage your status through the Sweat & Tonic app.
3. Update Your Notification Settings – Ensure your app settings allow for timely alerts, so you don’t miss important waitlist updates.
4. Standard Late Charges & No-Show Fees Apply – Once you’re moved from the waitlist into a class, our regular late and no-show fees will apply. Please manage your schedule accordingly to avoid penalties.
5. Respect for Fellow Clients – Many others are waiting for a spot—help us keep the system fair by being mindful and adhering to our waitlist policy.

Late & No-Show policies apply to all class bookings, including waitlists. Please check with your studio for specific fee details. To avoid a $10 no-show charge, kindly cancel classes at least 4hours in advance.

Question 6

What are the cancellation policies for memberships?

Accepted Answer

Pre-Sale Founders Rate Memberships can be cancelled anytime during your first week for any reason and you will be refunded your first payment that you made.

Cancellation and refunds are not available for any pre-paid memberships except for Pre-opening memberships, which can be cancelled and refund issued anytime during your first week trial.

Autopay membership cancellation policies are studio-specific; please refer to your contract for details. 
- Autopay memberships with 30-day cancellation policies require 30 days' notice and have a minimum 3 month term. 
- Annual memberships can be cancelled if you move more than 5 km from the studio, lose employment, or have a serious medical condition with a doctor's note. 
- Multi-Class Packs, introductory offers, and all other types of Sweat & Tonic offerings are non-transferable and non-refundable.

Memberships and class packs are non-refundable but sometimes ARE transferrable to another person.

Question 7

Privacy Policy for Our Website

Accepted Answer

Privacy Policy   Your privacy is important to us, and we are committed to safeguarding your personal information. Below is an overview of the types of data we collect when you visit our website and how we protect your information. Rest assured, we never sell your personal information to third parties.
Log Files   Like most websites, we collect and use data contained in log files. This includes details such as your IP address, internet service provider (ISP), browser type (e.g., Google Chrome, Safari, Firefox), the time of your visit, and the pages you accessed on our site.
Cookies & Web Beacons   We use cookies to store preferences, enhance your browsing experience, and enable features such as login access to our membership area. Additionally, our site includes third-party advertisements that may use cookies and web beacons to collect certain data, including IP address, ISP, and browser type, for targeted advertising purposes. For further details, visit this link.
Managing Cookies   You can disable or adjust cookie settings through your browser or security software, such as Norton Internet Security. However, doing so may affect your ability to interact with certain site features, including logging into accounts or forums. Keep in mind that deleting cookies does not permanently opt you out of advertising programs—new cookies may be added upon revisiting a site.
Data Sharing   We do not rent, sell, or share our email lists or customer information. Your details will only be used by Sweat & Tonic to enhance your experience with us.

Question 8

Newsletters and Emails & SMS

Accepted Answer

SMS & Email Communication Policy   Clients have the option to sign up for SMS emails when completing their profile online, through our Mobile App. Once you've attended a class, your account will be available for login access, and you give us permission to contact you via email or SMS about your visits.
We’ll occasionally send receipts, reminders, sales info and newsletters to keep you informed about everything happening at Sweat & Tonic. If you no longer wish to receive SMS and/or some or all types of emails, you can do so on your online profile with us or unsubscribe at any time by clicking the link in the email or informing the studio to stop SMS's. Your name will be removed from our mailing list within 7-10 days.

Mobile Terms of Service
Sweat and Tonic
Last updated: Aug. 15 2025
The Sweat and Tonic mobile message service (the "Service") is operated by Sweat and Tonic Maroubra   (“Sweat and Tonic”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and   conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent   permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service   following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sweat and Tonic’s SMS/text messaging service, you agree to receive recurring SMS/text messages   from and on behalf of Sweat and Tonic through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. 
Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may   include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is   not a condition of any purchase with Sweat and Tonic. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging   imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan   and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text   messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +61483916437 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation   text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed   to other Sweat and Tonic mobile message programs and wish to cancel, except where applicable law requires   otherwise, you will need to opt out separately from those programs by following the instructions provided in their   respective mobile terms.

For Service support or assistance, text HELP to +61483916437 or email maroubra@sweatandtonic.au.(mailto:maroubra@sweatandtonic.au)

We may change any short code or telephone number we use to operate the Service at any time and will notify you of   these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or   telephone number we have changed may not be received and we will not be responsible for honoring requests made in   such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to   provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with   your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected   delivery of any information sent through the Service, any errors in such information, and/or any action you may or   may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.(https://www.sweatandtonic.au/privacy-policy)

Question 9

Web Site Terms and Conditions of Use

Accepted Answer

Terms & Conditions
1. Acceptance of Terms   By accessing this website, you agree to be bound by its Terms and Conditions of Use, as well as all applicable laws and regulations. You are responsible for compliance with any relevant local laws. If you do not agree with these terms, you may not use or access this site. All materials on this website are protected by copyright and trademark laws.
2. Use License   Sweat & Tonic grants permission for temporary, personal, non-commercial access to one copy of its website materials. This is a license, not a transfer of ownership. Under this license, you may not:
    • Modify or copy the materials
    • Use them for commercial purposes or public display
    • Attempt to decompile or reverse-engineer any software
    • Remove copyright or proprietary notices
    • Transfer the materials to another person or mirror them on another server

Violation of any of these terms will result in automatic termination of this license, which Sweat & Tonic may revoke at any time. Upon termination, you must destroy any downloaded materials in electronic or printed format.
1. Disclaimer   All materials on Sweat & Tonic’s website are provided “as is” without warranties, express or implied. Sweat & Tonic disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. The company makes no guarantees regarding the accuracy, reliability, or outcomes of using its website materials or linked content.
2. Limitations   Sweat & Tonic and its suppliers are not liable for any damages, including loss of data, profit, or business interruption, arising from the use or inability to use the website materials—even if Sweat & Tonic has been notified of the potential for such damages. Some jurisdictions do not allow limitations on implied warranties or liability for incidental damages, so these limitations may not apply to you.
3. Revisions & Updates   The materials on Sweat & Tonic’s website may contain errors, including technical, typographical, or photographic inaccuracies. Sweat & Tonic does not guarantee content accuracy or completeness and may update its materials at any time without notice. However, there is no commitment to update materials regularly.
4. External Links   Sweat & Tonic has not reviewed all linked websites and is not responsible for their content. Inclusion of a link does not imply endorsement, and users access third-party sites at their own risk.
5. Modifications to Terms   Sweat & Tonic reserves the right to modify its Terms and Conditions at any time without notice. By using this website, you agree to be bound by the latest version of these terms.
6. Governing Law   Any claims related to Sweat & Tonic’s website are governed by the laws of NSW, without regard to conflict of law provisions.

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